1. Introduction
TrafficFines.org ("we", "us", or "our") is committed to protecting the privacy and personal information of all users who access our South African traffic fines management platform. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002 (ECTA).
2. Information We Collect
We collect the following categories of personal information to provide our traffic fine lookup, payment, and management services:
- Identity Information: South African ID numbers, full names, and contact details.
- Vehicle Information: Vehicle registration numbers, VIN numbers, and licensing details returned by licensed third-party data partners.
- Payment Information: Credit/debit card details, billing addresses, and transaction records processed through PCI DSS-compliant payment gateways.
- Technical Data: IP addresses, browser type, device information, and cookies for platform functionality and analytics.
3. How We Use Your Information
Your personal information is used exclusively for:
- Retrieving and displaying outstanding traffic-fine records through licensed third-party data partners.
- Processing secure online payments for traffic fines and enforcement orders.
- Sending payment confirmations and digital receipts.
- Improving our platform's functionality, security, and user experience.
- Complying with legal obligations under South African law.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law. Payment records are retained for a minimum of five (5) years in accordance with the Tax Administration Act. ID numbers and vehicle registrations used for lookups are not stored beyond the active session unless you create an account.
5. Data Sharing
We do not sell or trade your personal information. We may share your data with:
- Licensed third-party data partners used to retrieve available traffic-fine records.
- PCI DSS-compliant payment processors to complete transactions.
- Law enforcement authorities when required by a valid court order.
6. Your Rights Under POPIA
As a data subject, you have the right to: access your personal information; request correction or deletion of inaccurate data; object to the processing of your data; lodge a complaint with the Information Regulator of South Africa.
7. Security Measures
We employ industry-standard security measures including 256-bit SSL/TLS encryption, secure data centres located within South Africa, regular security audits, and access controls to protect your personal information from unauthorised access, loss, or misuse.
8. Contact the Information Officer
For privacy-related queries or to exercise your POPIA rights, please contact our designated Information Officer:
Email: privacy@trafficfines.org
Phone: 081 607 0813
Registered office: 78 Alcade Road, Lynnwood Glen, Pretoria, Gauteng, 0081, South Africa